I pity Sega developers, making their fans happy seems hard.
Even after they went back to their 2D platform roots, I can still see some complaining, and at this point, it seems more like nitpicking than anything else.
Perhaps Sonic's biggest hurdle is competing with Mario... these are some big steps to follow, and I guess some fans just expect the game to be a quintessential experience that will bring back their childhood, complete with hot cocoa.
To me, it looks like listening to what the fans want isn't always advisable.
And talking about serving the fans...
P.S. I know Tails is male, but it's worth making him female just to watch people pointing it.